Support

Need help with Ultimate EP, found a bug, or have an idea? Email support@ultimate-ep.com and tell us your Windows version and which DAW you use (for example Ableton Live 11), and include your order email if it's about your licence.

Frequently asked questions

How do I install the plugin?

Run the installer from your download link, then rescan plugins in your DAW. Ultimate EP appears as a VST3 instrument. The first time you open it, enter the serial number from your order email.

Do I need to be online to use it?

Only once, when you activate your serial. After that, Ultimate EP works offline.

I've lost my serial number

Email us from the address you bought with and we'll resend it.

How many sounds can I layer?

Up to eight modules at once. You can mix different instruments or use the same one more than once.

Why is one preset louder than another?

Factory presets are level-matched so switching between them shouldn't jump in volume. If you notice one that does, please let us know which.

Is there an iPhone or iPad version?

Yes, it's coming soon to the App Store. Check back here for news.